Important Details
This privacy policy explains in plain language how SCU handles your information.
Information We Collect
Steinbach Credit Union collects personal information that you provide directly — including your name, physical address, email address, telephone number, date of birth, Social Security number, income, employment information, and account beneficiaries — when you open an account, apply for a loan, or use any of our financial products. We also collect information about your transactions, account balances, payment history, and creditworthiness from credit bureaus and other sources in accordance with applicable law.
When you interact with Steinbach Credit Union through our website or mobile application, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page. This information is used to maintain service quality, detect and prevent fraud, and improve the digital banking experience for all members.
How We Use Your Information
Steinbach Credit Union uses the information we collect to establish and service your accounts, process transactions you authorize, evaluate applications for credit and other financial products, comply with federal and state legal obligations, and communicate with you about your accounts, products, and services that may be of interest. We may also use aggregated, de-identified data for internal analysis and product development that does not identify individual members.
We restrict access to your personal information to employees, agents, and contractors who need to know that information to provide products or services to you. All personnel with access to member information are bound by confidentiality obligations and receive regular training on privacy and data security requirements.
How We Share Information
Steinbach Credit Union may share your information under the following limited circumstances:
- Service Providers. Third-party companies that perform services on our behalf — such as statement printing, payment processing, digital banking platform hosting, and marketing services — may receive information necessary to perform those functions, subject to contractual confidentiality and data security obligations.
- Credit Reporting Agencies. Information about your account activity, including balances and payment history, may be reported to consumer reporting agencies as permitted by the Fair Credit Reporting Act.
- Legal and Regulatory Compliance. We may disclose information as required by law, regulation, court order, or governmental request, including to the National Credit Union Administration, the Consumer Financial Protection Bureau, and the Internal Revenue Service.
- Joint Marketing Partners. Steinbach Credit Union may enter into agreements with other financial institutions to jointly offer financial products or services. We may share limited information — such as your name, contact information, and transaction history — with these partners unless you exercise your opt-out rights.
- Business Transfers. In the event of a merger, acquisition, or sale of substantially all of the credit union's assets, member information may be among the transferred assets.
Steinbach Credit Union does not sell your personal information to third parties for their independent marketing purposes. We do not share your information with non-affiliated third parties for their own use, except as described above or with your explicit consent.
Cookies and Online Tracking
Our website and online banking platform use cookies — small text files stored on your device by your browser — to maintain session state, remember your preferences, enhance security, and gather analytics about site usage. Essential cookies that are required for core banking functionality cannot be disabled without affecting your ability to use our digital services. Non-essential cookies used for analytics and marketing may be disabled through your browser settings without impacting your access to banking features.
Steinbach Credit Union does not respond to Do Not Track signals transmitted by web browsers at this time. Third-party tracking technologies are not used on our authenticated online banking platform. For general website visitors, we may use standard analytics services to understand how users discover and navigate our public pages.
Children's Privacy
Steinbach Credit Union does not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe a child under 13 has provided personal information to SCU, please contact our privacy office immediately so that we may take appropriate steps to remove that information. Our youth savings accounts, when opened by a parent or legal guardian, collect only the information necessary to establish the account under applicable law.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act and other California laws. These rights include the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collection, and the categories of third parties with whom we share information. You may also request deletion of personal information we have collected, subject to certain exceptions required by law — such as our obligation to retain records for regulatory compliance.
To exercise your California privacy rights, contact Steinbach Credit Union at (218) 555-0147 or submit a written request to our privacy office. We will verify your identity before processing any request and will respond within the timeframe required by law. SCU will not discriminate against members who exercise their privacy rights under California law.
Information Security
Steinbach Credit Union maintains administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of your personal information. These measures include 256-bit Transport Layer Security (TLS) encryption for all online sessions, firewalls, intrusion detection and prevention systems, multi-factor authentication, and physical access controls at all facilities. We conduct regular security assessments and maintain an incident response plan to address any actual or suspected data breach.
While no security system is impenetrable, SCU continuously evaluates and updates our safeguards to address emerging threats. Members are encouraged to review the security best practices published by the Consumer Financial Protection Bureau for guidance on protecting personal financial information online.
How to Opt Out of Information Sharing
You have the right to limit certain types of information sharing. To opt out of sharing with joint marketing partners, to restrict sharing with non-affiliated third parties where not required for account servicing, or to limit certain affiliate sharing, contact us by any of the following methods:
- Call member services at (218) 555-0147
- Submit a written request to: Privacy Office, Steinbach Credit Union, P.O. Box 5781, St. Paul, MN 55101
- Use the opt-out form available in the Settings section of online banking
Your opt-out election remains in effect unless you revoke it in writing. Joint account holders may opt out on behalf of both account holders with a single request. Opt-out requests do not affect information sharing that is required to service your accounts, process transactions you authorize, or comply with legal obligations.
Changes to This Privacy Policy
Steinbach Credit Union may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the revised policy on our website with a new effective date and, where required by law, by sending a notice to your email address or mailing address on file. Your continued use of SCU products and services after the effective date of any changes constitutes acceptance of the revised policy.
| Data Category | Examples Collected | Purpose | Shared With |
|---|---|---|---|
| Personal Identifiers | Name, address, SSN, date of birth, email, phone | Account servicing, identity verification, regulatory compliance | Service providers, regulators, credit bureaus |
| Financial Information | Income, employment, account balances, transaction history | Account management, credit evaluation, fraud prevention | Credit bureaus, payment processors |
| Transaction Data | Purchase history, payment records, deposit details | Account statements, fraud monitoring, service improvement | Service providers, as required by law |
| Online Activity | IP address, browser type, pages visited, session duration | Security monitoring, website analytics, user experience | Analytics providers, security vendors |
| Credit Information | Credit scores, credit history, loan repayment records | Lending decisions, risk assessment, reporting | Credit bureaus, loan servicers |
This table provides a summary of data collection and sharing practices. The complete privacy policy above contains additional detail about specific sharing circumstances and your opt-out rights.
Contact Our Privacy Office
If you have questions about this privacy policy, wish to exercise your privacy rights, or need to report a concern about how your information has been handled, please contact the Steinbach Credit Union privacy office:
Phone: (218) 555-0147
Mail: Privacy Office, Steinbach Credit Union, P.O. Box 5781, St. Paul, MN 55101
Online: Submit a secure message through the message center in online banking
For additional information about federal privacy protections applicable to financial institutions, visit consumerfinance.gov or the ncua.gov website for guidance on credit union regulatory compliance and consumer financial privacy rights.